Frequently Asked Questions

To keep your jewelry clean, we recommend wiping it down with a polishing cloth or gentle fabric. Avoid using harsh cleaning agents, as your LoriB Studio jewelry is delicate!

Due to personal pH levels on our skin, sterling silver jewelry may be at risk for tarnishing if exposed to more acidic skin. When metallic accessories mix with the different pH levels of skin, oxidation can cause the jewelry to darken.

If your piece is tarnishing we are happy to give it a fresh polish, but please note that LoriB Studio will not be held responsible for any damages that may occur by foregoing the above recommendations.

All orders are shipped via USPS. We offer Standard, Expedited, Overnight, and International shipping options with tracking included.

It is important to note that it will take 3-4 business days for us to process your order. If you order overnight shipping after 5pm on Friday, your overnight order should be delivered on Tuesday.

If you lose your piece of LoriB Studio jewelry, we can make an item that looks as close to your original order as possible. However, we are not responsible for the cost of your lost item, and replacement pieces will cost the original price of your piece. If you need to replace a single earring, it will be half the price of the original pair.

If your piece is damaged or broken, we are happy to fix the piece. To initiate a repair, send us an email detailing the issue and we will provide further instructions from there. We will provide a quote after reviewing the work needed to repair the piece.

Being a small business with handcrafted products, we do not accept returns. Exchanges for  credit accepted within 14 days of purchase with receipt present (digital or gift receipt).  

Yes! For custom orders, please send us an email at lori@loribstudio.com and we'll help you to the best of our ability.

For inquiries on wholesale orders please contact our team at lori@loribstudio.com.